Refund and Returns Policy

Overview & Return Eligibility

Our refund and returns policy lasts 14 days from the date of delivery. If 14 days have passed since your package was marked delivered, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the exact same pristine condition that you received it. Trading card items must remain in their original factory plastic shrink wrap or manufacturer seal. Any item with broken factory seals, torn shrink wrap, or signs of tampering is strictly non-returnable.

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❌ Non-Returnable Collectibles

Due to market volatility and sealed integrity, the following items cannot be returned under any circumstances once shipped:

• Single Booster Packs or opened Booster Boxes
• Individual Trading Cards / Single Cards
• Digital Gift Cards
• Clearance or Final Sale Items

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Refund Process

Once your return is received and inspected by our inventory verification team, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on seal integrity.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within 3 to 7 business days.

Pre-Orders & Cancellations

Pre-orders locked in through MintRoute TCG can be canceled for a full refund anytime prior to official package dispatch. Once a pre-order tracking number has been generated and handed over to the courier, standard return policy conditions apply.

Damaged Shipments & Replacements

We pack every shipment using collector-grade double boxing and heavy bubble wrapping. However, if your order arrives damaged during transit, please take clear photos of the outer shipping box and the damaged product immediately, then email us at sales@mintroute-tcg.com so we can resolve the issue with a replacement or carrier insurance claim.

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Shipping Returns

To initiate a return, please contact sales@mintroute-tcg.com first to receive a Return Merchandise Authorization (RMA) and designated return warehouse address.

You will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable. Because trading card collectibles are high-value products, you must use a trackable shipping service and purchase shipping insurance. We cannot guarantee receipt of untracked returns.